Your Privacy Is Our Commitment

1 Introduction & Scope

pnc88 ("we", "our", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") provides a complete description of how your personal information is collected, processed, stored, and used across our website, mobile services, and other digital channels.

This policy applies to all users of pnc88 services. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please contact us before using our services.

Our services are intended only for those aged 21 or older. We do not knowingly collect information from minors.

2 Information We Collect

pnc88 may collect the following types of information for the purpose of providing services and managing your account:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for verification purposes)
• Email address and mobile number
• Residential address
• Preferred payment method details (related to bKash, Nagad, Rocket, or Upay)
• Transaction history and details of financial activity

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device model
• Cookie and session data
• Your gaming activity and session duration on the platform
• Referrer URL and page visit history

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmation information from payment processors
• Risk assessment information received from fraud prevention services

3 Purpose of Using Your Information

pnc88 uses your information for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm the account belongs to a legitimate user who is aged 21 or older.
• Service Delivery: To process deposits, withdrawals, and gaming-related transactions.
• Customer Support: To resolve your inquiries and complaints.
• Security & Fraud Prevention: To prevent unauthorized access and financial fraud.
• Responsible Gaming: To monitor your gaming behavior and apply responsible gaming guidelines.
• Regulatory Compliance: To meet applicable legal and regulatory obligations.
• Platform Improvement: To improve the quality of our services and user experience.
• Communications: To send important updates, security notifications, and account-related information.

4 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our services and your experience.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions, such as login sessions and security verification.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to monitor platform usage and improve our services.

You can disable non-essential cookies by changing your browser settings. However, this may limit the functionality of some services.

5 Data Storage & Security

pnc88 follows industry-standard technologies and practices to ensure the highest level of security for your information:

• SSL Encryption: All data transfers on our website and app are secured through SSL/TLS encryption.
• Data Encryption: Sensitive information is also stored in encrypted form.
• Access Control: Only authorized staff are given limited access to the information they need.
• Security Audits: Our systems undergo regular security testing.
• Firewall & IDS: Advanced firewall and intrusion detection systems remain active.

We retain your information only for as long as necessary to provide services, meet legal obligations, or resolve disputes. Information from inactive accounts is securely deleted after a reasonable period.

6 Disclosure & Sharing with Third Parties

pnc88 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Service Providers: With partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services, who are contractually bound to comply with our privacy policy.
• Legal Authorities: When required as part of a court order or legal process.
• Fraud Prevention: With relevant authorities to prevent financial crime or fraud.
• Business Changes: In the event of a merger or acquisition, provided the new party must comply with this policy.

We ensure that appropriate agreements and protective measures are in place for every instance of information sharing.

7 International Data Transfers

Our servers may be located in various countries. If your information is transferred or stored outside Bangladesh, we ensure that appropriate protections are in place in accordance with applicable international standards in that country. We use standard contractual clauses and other recognized data transfer mechanisms.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (complete deletion may not be possible while legal obligations remain in force).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured and machine-readable format.
• Right to Object: The right to object to certain processing activities.

To exercise any of your rights, contact us at [email protected]. We will endeavor to respond to your request within a reasonable time.

9 Responsible Gaming & Data Protection

pnc88 monitors your gaming behavior as part of responsible gaming. Information collected for this purpose — such as playing duration, bet amounts, and deposit/withdrawal patterns — is used solely to protect your interests. This information helps keep your account secure and enables timely assistance.

For more details about our responsible gaming policy, please visit our Responsible Gaming page.

10 Protection of Children & Minors

pnc88 clearly states that our services are intended only for those aged 21 or older. We do not intentionally collect any personal information from minors. Age verification is mandatory at the time of account registration.

If it becomes apparent to us that information from a minor has been collected, we will immediately delete that information and close the associated account.

11 Payment Information Security

pnc88 supports Bangladesh's popular mobile banking services — bKash, Nagad, Rocket, and Upay. Payment transaction information is handled with the highest level of security:

• All payment information is transmitted through encrypted connections.
• Complete payment account numbers are not stored on our servers — only the information necessary to verify transactions is retained.
• Partners involved in payment processing follow international security standards.
• If suspicious financial activity is detected, precautionary measures are taken immediately.

12 Policy Changes & Updates

We may revise this privacy policy from time to time due to business needs, technological changes, or legal obligations. For any significant changes, we will:

• Publish the updated policy on this page.
• Endeavor to send a notification email to registered users.
• Inform users of significant changes when logging in to the platform.

Continued use of our services after any changes will be considered acceptance of the updated policy. The latest policy will always be available on this page.

13 Interpretation & Application of This Policy

This privacy policy is written in Bengali and the Bengali version shall be considered final. If any part of this policy is unclear or you have any questions, please contact our support team.

If any part of this policy is found to be legally unenforceable, the remaining parts will remain in full force. This policy supplements our Terms & Conditions and both documents should be read together.